Spam and review queues should be visible operational workflows.

The operational gap

Native spam handling can route or disconnect suspected spam, but operations teams still need a table where supervisors can see spam volume, review questionable messages, and move legitimate emails back into normal handling.

What GenEmails exposes

• Emails in spam queue by operational queue.
• Emails in review that need supervisor attention.
• Actions to move, review, disconnect, or return messages to service workflows.
• Counts that help leaders understand how much spam and review work is affecting the team.

Why it matters

Visible spam and review workflows reduce the risk of valid customer emails being ignored while still keeping low-value or unsafe messages out of normal agent work.