Named and concurrent licensing support different email operations.

Named licensing

Named licensing fits users who need consistent access: dedicated email agents, supervisors, administrators, and operations leaders. It is straightforward when the same people use GenEmails every day.

Concurrent licensing

Concurrent licensing fits shift-based teams and larger approved populations. More users can be eligible to use GenEmails, while active usage is limited by the licensed session pool.

How to choose

• Choose named licensing for stable, dedicated teams.
• Choose concurrent licensing for rotating shifts, seasonal demand, or shared access.
• Use both models when administrators and supervisors need dedicated access but agents rotate by shift.